MoreThanHip Customer Service
For stock information or other questions you can reach us by phone +31 348 470140 (weekdays from 09.00 to 21.00). Or send an e-mail to info [at] MoreThanHip [dot] com.
Not completely satisfied with your order? Within 14 days after delivery, the products can be returned without cause and we immediately will return the purchase price. The costs for returning a parcel are to be paid by the buyer.
Returns will only be considered as follows:
- Send an email to info [at] MoreThanHip [dot] nl
- State your order number In the e-mail
- Pack the undamaged product (preferably in original packaging) so that damage during transport will be avoided
- Return it to: MoreThanHip, Peperstraat 12, 3417 JB Montfoort, The Netherlands
Complaints and warranty
We have a limited warranty of 1 year from date of purchase for defects in materials. During the warranty period we will, according to our discretion, repair or replace the product, provided the product is returned to MoreThanHip (together with the original proof of purchase or our reseller) or good and clear photos of the defects are sent. This warranty does not cover damage resulting from accident, misuse or normal wear and tear or theft.
In all cases, real problems solved immediately. After determination of the complaint please directly contact us by emailing info [at] MoreThanHip [dot] nl
MoreThanHip is proud member of Webshop keurmerk
Safe and reliable
In case you shop at one of our member shops, you can be assured:
- Your payment transaction will be safe
- You'll know the company behind the webshop
- Your privacy will be guaranteed
- Independent dispute mediation is arranged
- The webshop will need to follow the rules according to our Keurmerk-code
- You will have the right to a 14 days 'cooldown period', instead of the regular 7 days
In other words, you will be able to shop in a safe, reliable and secure way.
We are interested in your opinion
Our customers are of great importantance to us. Therefore we appreciate to hear your opinion about our products and services. Therefore it is possible to post a review with each article. Of course you can also send an email to info [at] MoreThanHip [dot] com for comments or suggestions.